Data collection on our website
Who is responsible for the data collection on this website?
The data collected on this website are processed by the website operator, Bookassist.com. The operator’s contact details can be found in the website’s required legal notice.
How do we collect your data?
Some data are collected when you provide it to us. This could, for example, be data you enter on a contact form. Other data are collected automatically by our IT systems when you visit the website. These data are primarily technical data such as the browser and operating system you are using or when you accessed the page. These data are collected automatically as soon as you enter our website.
What do we use your data for?
Part of the data is collected to ensure the proper functioning of the website. Other data can be used to analyze how visitors use the site.
Analytics and third-party tools
General information and mandatory information
Children's Privacy & Parental Consent
Sensible, personal and health-related data
We are using and saving our guest’s sensible, health-related data in order to provide a smooth stay with us. That includes e.g. lactose intolerance or gluten intolerance. This information helps us to establish special diets for our guests in order to ensure their healthiness during their stay in our hotel.
Guests allow us to use and save that kind of special data upon the check-in process. An additional signature on the registration form is mandatory in order to use the health-related data.
Right to file complaints with regulatory authorities
If there has been a breach of data protection legislation, the person affected may file a complaint with the competent regulatory authorities. The competent regulatory authority for matters related to data protection legislation is the data protection officer of the Austrian state in which our company is headquartered. In Austria, it is the “Datenschutzbehörde”.
Right to data portability
You have the right to have data which we process based on your consent or in fulfillment of a contract automatically delivered to yourself or to a third party in a standard, machine-readable format. If you require the direct transfer of data to another responsible party, this will only be done to the extent technically feasible.
Data collection on our website
We respect your right to privacy. Any personal information which you volunteer on this website will be treated with appropriate standards of security and confidentiality and in accordance with the Irish Data Protection Acts, 1988 (as amended).
What are Cookies?
Cookies are text files containing small amounts of information which are downloaded to your device when you visit our website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognizes that Cookie. Cookies are useful because they allow a website to recognize a user’s device. There are a number of different types of Cookies, each having a different purpose.
What types of Cookies may be used on this website?
Strictly Necessary Cookies
Strictly Necessary Cookies are essential in order to enable you to move around the website and use its features. We use these Cookies to enable the services which you have specifically asked for.
Examples of Strictly Necessary Cookies that may be used on this site: Bookassist session cookie: maintains the user session.
Performance Cookies are Cookies which collect information on how visitors use a website, i.e. which pages visitors go to most. We use these Cookies to collect information anonymously on the pages which you have visited.
Examples of Performance Cookies that may be used on this site:
Bookassist conversion tracking cookie: Tracks conversion statistics.
Functional Cookies are Cookies which allow the website to remember choices made by the user (name, address, language). We use these Cookies to remember choices made to improve our user’s experience.
Examples of Functional Cookies that may be used on this site:
Expression Engine cookie: maintains user preferences such as language. Bookassist booking reference: saves user preferences.Advertising Cookies
are Cookies which are used to deliver adverts more relevant to a user's interests. They remember that a user has viewed a website before. They are often linked to the functionality of the site. We use these Cookies to collect information about your browsing habits in order to make advertising relevant to you and your interests.
If you have Cookies enabled on your machine, we will present you with advertisements relevant to our website. Google and third party vendors show our advertisements across different internet sites. If you have Cookies switched on you may see advertisements for this website on other websites. Should you wish to opt out of Tailored Advertising please visit the Network Advertising Initiative opt-out page http://www.networkadvertising.org/choices/
Third Party Cookies
We may install third party cookies on our website. Third party cookies are cookies that are set by a domain other than the website that is being visited by the user. If a user visits a website and another entity sets a cookie through that website, this would be a third party cookie.
Examples of third party cookies that may be used on this site:
Adobe Omniture: collects statistical information about how visitors use the website. Google Adwords: collects statistical information about use and conversion.
Google Remarketing: allows advertising to users who have visited the site.
Cookies used by us enable us to improve our website and to deliver a more personalized service for you. If, after supplying personal information, you require a copy of it or you wish to discuss, correct or delete it, please contact us. To contact Bookassist, please see office contact details on Bookassist.org/contact.jsp
If you don't want to receive cookies, you can modify your browser settings; the Help function within your browser explains how to change these settings. You can also visit www.aboutcookies.org, which contains comprehensive information on how to manage cookies on a wide variety of desktop browsers.
Please note that by blocking cookies, you may not be able to use the full functionality of this website, in particular the use of the booking engine to complete a reservation.
Should you send us questions via the contact form, we will collect the data entered on the form, including the contact details you provide, to answer your question and any follow-up questions. We do not share this information without your permission.
We will, therefore, process any data you enter onto the contact form only with your consent per Art. 6 (1)(a) DSGVO. You may revoke your consent at any time. An informal email making this request is sufficient. The data processed before we receive your request may still be legally processed. We will retain the data you provide on the contact form until you request its deletion, revoke your consent for its storage, or the purpose for its storage no longer pertains (e.g. after fulfilling your request). Any mandatory statutory provisions, especially those regarding mandatory data retention periods, remain unaffected by this provision.
Plugins and tools
This site uses the Google Maps map service via an API. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. To use Google Maps, it is necessary to save your IP address. This information is generally transmitted to a Google server in the USA and stored there. The provider of this site has no influence on this data transfer. The use of Google Maps is in the interest of making our website appealing and to facilitate the location of places specified by us on the website. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO. Further information about handling user data, can be found in the data protection declaration of Google at https://www.google.de/intl/de/policies/privacy/.
Server log files
The website provider automatically collects and stores information that your browser automatically transmits to us in „server log files“. These are:
Browser type and browser version
Operating system used
Host name of the accessing computer
Time of the server request
These data will not be combined with data from other sources. The basis for data processing is Art. 6 (1) (b) DSGVO, which allows the processing of data to fulfill a contract or for measures preliminary to a contract.
On our homepage, there is the possibility to subscribe to our newsletter. Therefore, we need your mail address and your approval in order to receive it.
As soon as you subscribed to our newsletter, we are going to send you a confirmation mail, including a link for the registration.
You can cancel your subscription anytime. Please send your cancellation to the following mail address: email@example.com. There will be an immediate deletion of your newsletter-related data.
What rights do you have regarding your data?
You always have the right to request information about your stored data, its origin, its recipients, and the purpose of its collection at no charge. You also have the right to request that it be corrected, blocked, or deleted. You can contact us at any time using the address given in the legal notice if you have further questions about the issue of privacy and data protection. You may also, of course, file a complaint with the competent regulatory authorities.
Information, blocking, deletion
As permitted by law, you have the right to be provided at any time with information free of charge about any of your personal data that is stored as well as its origin, the recipient and the purpose for which it has been processed. You also have the right to have this data corrected, blocked or deleted. You can contact us at any time using the address given in our legal notice if you have further questions on the topic of personal data.
RH. Hotelbetrieb GmbH ( RH. Hotelbetrieb Ltd.)
Koellnerhofgasse 6, 1010 Vienna, Austria
Telephone number: +43 1 96 11 960